Monday, June 15, 2015

Out of Office Not Working in IBM Lotus Notes- Fixed

Like other email client platforms, IBM Lotus Notes also brings OOO (Out of Office) features for Lotus Notes users. But sometime, due to certain unspecified causes Lotus Notes Out of Office function doesn’t work anymore. So today in this blog we’re going to outline this common Lotus Notes issue, and try to figure out the root causes and solution to fix Lotus Notes (8.5, 7x or later releases) Out of Office function not working issue.

When you encounter OOO feature is not working as expected even after the feature enabling by the user, you can check OOO information on Domino Server miscellaneous logs as below-

AMgr: Agent 'OutOfOffice|OutOfOffice' in 'Mail\userdb.nsf' does not have proper execution access, cannot be run b. Agent Manager: Error validating execution rights for agent 'OutOfOffice|OutOfOffice' in database 'Mail\userdb.nsf'. Agent signer 'User', effective user 'User2'. Users without rights to sign 'On Behalf' agents can only run agents on their own behalf.


To fix the issue, open Lotus Notes Design Client and navigate through-

Lotus Notes Designer client: Look in Code > Agents > OutOfOffice

Check OOO is enabled or disabled. If it is disabled, enabled it and try again.

If it is already enabled, recreated agents by deleting OutOfOffice agent and refresh design of the database.

Now again enable OOO function. This fix works in mostly cases. However, if it doesn’t work for you; try the alternate fix.

Alternate Solution-

IBM provides a diagnostic and troubleshooting tool in case the Lotus Notes/Domino Out Of Office (OOO) does not work properly.

You just need to Download the troubleshooting tool and place it in local Notes\Data directory. Before running the setup, read the ‘about the software’ and guide for how to use this software.

Now you can follow the steps to copy Lotus Notes database to Data directory on Domino Server.
Now type the database name and path, or select the database (relates with Domino) which you want to analyze. For e.g. ‘mail\user.nsf’.

Now you will see the list of numerous tests, select the last test from the list ‘comprehensive test’.

## This tool support Notes/Domino 7x or later releases.

So, the issue also can be rectified by using OOO diagnostic tool. 

Thus, above are two best possible methods to fix Lotus Notes automatic replay issue. Try manual troubleshooting as well as diagnostic tool to resolve Lotus Notes/Domino OutOfOffice (OOO) problem.