Like other email client platforms, IBM
Lotus Notes also brings OOO (Out of Office) features for Lotus Notes users. But
sometime, due to certain unspecified causes Lotus Notes Out of Office function
doesn’t work anymore. So today in this blog we’re going to outline this common
Lotus Notes issue, and try to figure out the root causes and solution to fix
Lotus Notes (8.5, 7x or later releases) Out of Office function not working issue.
When you encounter OOO feature is not
working as expected even after the feature enabling by the user, you can check
OOO information on Domino Server miscellaneous logs as below-
AMgr:
Agent 'OutOfOffice|OutOfOffice' in 'Mail\userdb.nsf' does not have proper
execution access, cannot be run b. Agent Manager: Error validating execution
rights for agent 'OutOfOffice|OutOfOffice' in database 'Mail\userdb.nsf'. Agent
signer 'User', effective user 'User2'. Users without rights to sign 'On Behalf'
agents can only run agents on their own behalf.
Solution-
To fix the issue, open Lotus Notes
Design Client and navigate through-
Lotus Notes Designer client: Look in
Code > Agents > OutOfOffice
Check OOO is enabled or disabled. If
it is disabled, enabled it and try again.
If it is already enabled, recreated
agents by deleting OutOfOffice agent and refresh design of the database.
Now again enable OOO function. This
fix works in mostly cases. However, if it doesn’t work for you; try the alternate
fix.
Alternate Solution-
IBM provides a diagnostic and
troubleshooting tool in case the Lotus Notes/Domino Out Of Office (OOO) does
not work properly.
You just need to Download
the OOO_Diagnostic_V2.1.zip troubleshooting tool and place it in local
Notes\Data directory. Before running the setup, read the ‘about the software’
and guide for how to use this software.
Now you can follow the steps to copy
Lotus Notes database to Data directory on Domino Server.
Now type the database name and path,
or select the database (relates with Domino) which you want to analyze. For
e.g. ‘mail\user.nsf’.
Now you will see the list of numerous tests,
select the last test from the list ‘comprehensive test’.
##
This tool support Notes/Domino 7x or later releases.
So, the issue also can be rectified by
using OOO diagnostic tool.
Thus, above are two best possible
methods to fix Lotus Notes automatic replay issue. Try manual troubleshooting as
well as diagnostic tool to resolve Lotus Notes/Domino OutOfOffice (OOO)
problem.
